First time I went to pay a provider, two providers -one for 250.00 and the other for 500 something, they put a hold for a fraud alert. Apparently you cannot pay more than one provider in a day?
When I called to get this resolved to say it was I making the payment, they said they would release the funds and confirm by the end of the day this had been done. No phone call and the funds were not released. Called back the next day and was told the same thing, asked to escalate to a supervisor, who then said she could not do anything about it and would have to email, yes email not speak with another "department" at their company. This is crazy!
Its our money folks. When you call to confirm there is no fraud -someone else trying to pay a medical provider, they should listen to you especially after it takes 10 plus minutes to reach a representative who makes you go through all the same security questions you just went through on your telephone key pad. Read all the reviews online, this company completely stinks. Fortunately we are legally allowed to move our money to another company.
Hopefully we will not have the difficulty in doing so that so many others have already complained about. I am seriously suspicious that this company is scamming its customers out of their own money and purposely making it difficulty to use your money to pay your medical bills. When I stated to the rep I felt sorry for him, that he works for such a terrible company and that they probably do not pay him very well, he had the nerve to say he probably makes more money than I do. He was probably telling the truth.
Companies like this arent trying to be helpful, they are trying to make a profit -at your expense.
Dont support such companies. Get out now before you lose a lot more money like so many others have reported.
Reason of review: Poor customer service.
Monetary Loss: $750.
Preferred solution: will be moving funds to another company.