Update by user May 07, 2018
After talking to the Better Business Bureau (BBB), Benefit Wallet promised to waive the $25 fee. Several weeks later, they haven't waived the fee. Do they lie to the BBB as shamelessly as to their customers, or is it just extreme incompetence?
Original review posted by user Apr 04, 2018
Benefit Wallet (BW) mislabeled a return of an incorrect distribution to my Health Savings Account (HSA), clearly marked as such. They are offering no solution to the problem before the deadline for presenting my income taxes.
Also, BW mailed me a Form 5498-SA for 2017 that erroneously states that the total contributions to my FSA during 2017 amounted to $3,226.85, less than the maximum allowable of, in my case, $4,500. Its website offers no useful guidance, and a rude customer service rep confirmed on March 30 the mistaken figure. I therefore made a deposit for the missing $1,273.15.
I now have to reverse this erroneous deposit; BW informs me that it will charge me $25 for the privilege. So BW sent me false information, confirmed it on the phone, and charges me extra as a consequence of its incompetence.
Product or Service Mentioned: Benefitwallet Health Savings Account.
Reason of review: Damaged or defective.
Monetary Loss: $785.
Preferred solution: Full refund.
BenefitWallet Pros: Should be shut down go out of business.
BenefitWallet Cons: Overall business practice is morally and legally corrupt, Unresponsive and non-existent service and follow thru-up, Website login design is pathetic.