I called to cancel my benefit wallet. I had this at another company and don't use it now and have not for a couple of years.
I keep getting statements. I called to cancel and the woman said that I needed to give her the 4 last digit of my benefit wallet debit card. I don't have the card any more and she said this is the only way they can do it. I asked to speak with a supervisor and she put me on hold twice.
The second time was a way to long wait so I am going to call the corporate office. She was not concerned what so ever about helping me solve the problem. She sounded like a broken record reading from a script. Unbelievable.
What ever happened to problem solving skills. Very frustrated and dissapointed!!
Product or Service Mentioned: Benefitwallet Customer Care.
BenefitWallet Cons: Lack of empowerment in employees to fix matters.