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It says it takes 5-7 business days to process yet I have two that are processing since 9/20 & 9/27. Same as the 100s of other reviews, they don’t care and they’re customer service is rubbish.

This is the only tax year I’ll use BenefitWallet. I’m closing it and going elsewhere after this year. And guess what?

They still don’t care! Terribly ran company.

Reason of review: Order processing issue.

Monetary Loss: $999999.

Preferred solution: Let the company propose a solution.

BenefitWallet Pros: Easy to sign up.

BenefitWallet Cons: Basically everything else, Customers service, Basically everything the company did was of no value, Maintenance fees.

  • Slow Processing
  • Inaccurate And Misleading Quotes
  • Ignorant Staff
  • Overseas Customer Service
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- Please accept our apology for any inconvenience you may have experienced with BenefitWallet. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. In regards to your claim of a " Loss: $999999", this is inaccurate, perhaps a typo? Any "monetary loss" could only have come from theft and fraud of your debit card or checks.

BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If a debit transaction is cancelled, the funds would remain in your HSA and this is not a monetary loss.