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Pissed Consumer Interviews ?

Benefit Wallet (BW) mislabeled a return of an incorrect distribution to my Health Savings Account (HSA), clearly marked as such. They are offering no solution to the problem before the deadline for presenting my income taxes. Also, BW mailed me a Form 5498-SA for 2017 that erroneously states that the total contributions to my FSA during 2017 amounted to $3,226.85, less than the maximum allowable of, in my case, $4,500. Its website offers no useful guidance, and a rude customer service rep confirmed on March 30 the mistaken figure. I therefore made a deposit for the missing $1,273.15. I now have to reverse this erroneous deposit; BW informs me that it will charge me $25 for the privilege. So BW sent me false information, confirmed it on the phone, and charges me extra as a consequence of its incompetence.
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BenefitWallet - Never use my card so why my balance are &20.00

Not happy please explain that to me Facepalm
#1358289
So my wife went to get new glasses and she payed with the benefit wallet card, benefit said we cant used the card for glasses... Shocked so my wife didn't want to make a big deal about it so she just payed benefit back, so benefit took money charge again and said we...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if your experience with your Flexible Spending Account was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive r...

1.0
#1354348
About 7 years ago i was enrolled tried to use benefit card to pay for medical service, it was denied and never paid so at that time i lost and never recouped about $300. Now 2018 i tried againn, have paid in about $900. They have requested change of address info. It...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if our service has not met your expectations. Our goal is to provide consistent, reliable service on an exemplary level. Your feedback regarding your experience i...

1.0
I liked
  • Should be shut down go out of business
I didn't like
  • Not doing their job and giving us the run around
#1343824
This company is the worst, I put in for a reimbursement and was reimbursed in my personal checking account. I looked the following week and it looked as though there would be a debit from checking account for the exact amount. So, I called customer service, and was...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if our service has not met your expectations. Our goal is to provide consistent, reliable service on an exemplary level. Your feedback regarding your experience i...

1.0
#1342460
I reapplied for these terrible benefits after leaving leaving my job while on maternity leave but returning to a new position/ department. The girl who signed me up knew that I was technically a new hire, but never told me that they had received new cards, nor did she...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

Unfortunately, all debit, credit cards and bank accounts are at risk to theft or fraudulent use. For this reason, we have standard banking security measures in place to protec...

1.0
#1337663
We requested to close the account - requested the funds available to close the account - the check issued to us from our funds by BenefitWallet was returned NSF not once but twice, we were informed when we called by the employee is because we requested the cents and...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if your experience with your Health Savings Account was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive reso...

#1334128
I've had several interactions with customer service, both on the phone and via email. I'll describe the emails first - Basically when I encounter defects in the website, I email them the simple steps to replicate. In 1 case I got a response that said to call cust...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if our service has not met your expectations. Our goal is to provide consistent, reliable service on an exemplary level. Your feedback regarding your experience i...

2.0
I didn't like
  • Poor quality website
  • Service failure by customer non-service
#1329765
I closed the account withdrawing all the funds from it. After closing the account one of the third party anaesthelogist for which I paid through the card refunded some 60$ in my account. remember my account was closed. I had no way of knowing I still have 60$ balance...
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BenefitWalletCCC
BenefitWalletCCC
BenefitWallet Verified Representative

We apologize if your experience with your Health Savings Account was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive reso...

I didn't like
  • Lack of accountability on their part
  • Fees and notifications
#1329509
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BenefitWallet - Why has my money not hit my HSA account

It was supposed to go in there on August 9th and on August 12th it still hasn't hit yet. Why has it not hit my HSA account. I need that to get meds and Dr appt
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1328064

Contact BenefitWallet

Mailing Address:
BenefitWallet
500 Ross Street Suite 154-0510
Pittsburgh, Pennsylvania 15262-0001
United States
Phone:
(877) 472-4200
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BenefitWallet Products and Services

They suspend your card and give you the run around like i've never seen in my life. The card had plenty of time left on it before its expiration date. For no reason they suspended the card. Good luck trying to get it back. They will put you in a rat's maze to get a...
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Anonymous
Jun

wow. i am in the exact same problem as you.. I called 3 times and was told i will get an email 3-5 days with instructions to update my contact info and I never got them

1.0
#1291291