Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Benefit Wallet (BW) mislabeled a return of an incorrect distribution to my Health Savings Account (HSA), clearly marked as such. They are offering no solution to the problem before the deadline for presenting my income taxes. Also, BW mailed me a Form 5498-SA for 2017 that erroneously states that the total contributions to my FSA during 2017 amounted to $3,226.85, less than the maximum allowable of, in my case, $4,500. Its website offers no useful guidance, and a rude customer service rep confirmed on March 30 the mistaken figure. I therefore made a deposit for the missing $1,273.15. I now have to reverse this erroneous deposit; BW informs me that it will charge me $25 for the privilege. So BW sent me false information, confirmed it on the phone, and charges me extra as a consequence of its incompetence.
Most Helpful
1.0
Details
Made a request for HSA withdrawal online on Nov. 6th, screen said my submission was successful. Saw it was on hold for "security reason" on the 7th, so I called and was told withdrawals were "held" but but I would the money in 5 to 7 days. On the 12th the transaction...
View full review
1 comment
BenefitWalletCCC
#1777207

- We apologize if your experience with the ACH reimbursement option on our BenefitWallet website was anything other than exceptional. This remains our goal, so we would like to clarify and bring positive resolution for you.

Our service management team would like to learn more about your specific situation and research your concerns. If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

In regards to your claim of a "Loss: $1000" = any "monetary loss" could only have come from theft and fraud of your debit card or checks. BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If a debit transaction is cancelled, the funds would remain in your HSA and this is not a monetary loss. "Demand all kinds of personal data be entered on their website" = To clarify, to log into your account online you need only use your user ID and password, both of which you create.

If an extra security step were required, it would be another passcode. These are not made up of your "personal data". If you create a DirectPay transaction then where you want the funds sent would be required. This payment method is optional and you can also use your funds by checkbook or debit card.

For the protection of our members' accounts, we have standard banking security measures in place. Members may be required to verify some ACH debits from the account to ensure they were actually created by the account holder. A transaction may be suspicious for multiple reasons. A BenefitWallet representative makes a phone call to alert the member and to confirm these transactions.

In some instances, we reach a recording and have to leave a general message to call us back and some accounts do not have a current phone number on file. We apologize if we were unable to reach you regarding the transaction. This would be the reason it was deleted, for the security of your account. In regards to DirectPay timing: ACH payments are electronic payments made through the Automated Clearing House (ACH) Network.

Funds move from one bank account to another with the help of an intermediary that routes funds to the final destination. The timing for an ACH transfer to complete is stated online, in your account, in the same location where you initiated the transfer. The issue date is the date we begin processing your reimbursement.

Please allow 5 to 7 business days for payment to reach your account. Thank you for your patience.

Review
#1706006 Review #1706006 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Demand all kinds of personal data be entered on their website
  • Customer service
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
1.0
Details
1. Closed account in January 2019 2. Had to go online to request the balance to be paid out to me from closed account. I did this 3. Never received a check 4. they continued to debit my account with all kinds of fees every month AFTER MY ACCOUNT WAS CLOSED! 5. Every...
View full review
1 comment
BenefitWalletCCC
#1766627

-Please accept our apology for any inconvenience you may have experienced with your HSA. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. Once we obtain your account information, we will be able to confirm the account is closed and have the bank issue you a check for the balance. If there is any agent error found, the monthly maintenance fee could be reversed.

We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information: BenefitWallet provides multiple options to use your HSA funds. You can use your debit card, write checks from your checkbook, or issue checks or electronic payments/reimbursements online. It is not clear why you would close the account in January without first using one of these options to remove the balance.

When an HSA is closed, the member then has two months to use the funds before any Monthly Maintenance Fee is assessed. There is no Monthly Maintenance Fee for an average balance of $1000 or more. For the DirectPay option, to issue a check to yourself, you would enter your address and the check would automatically be mailed to you by the U.S. Postal Service.

If multiple checks were issued and mailed, this would show online, where you created the checks. BenefitWallet agents do not have the ability to cancel any of your DirectPay transactions. These checks would be considered lost in the mail and you should report this and put a "stop" on these checks. The check stop would require your permission.

In regards to your claim of a "Loss: $1000" = any "monetary loss" could only have come from theft and fraud of your debit card or checks.

BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If the account is closed and the funds remain in your HSA, this is not a monetary loss.

Review
#1682456 Review #1682456 is a subjective opinion of poster.
Product
Benefitwallet Account
Pros
  • Sending me a request for my fb page
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
1.0
Details
Signed up because it was offered by our company. It’s supposed to help offset any deductibles. My wife has tried to use it but almost everything is denied. You can download all the receipts but they’re still denied. If you call customer service you’ll get someone with...
View full review
1 comment
BenefitWalletCCC
#1762399

- Please accept our apology for any inconvenience you may have experienced with the FSA claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Each time a claim needs to be substantiated, multiple letters are sent to the account holder that advise what is needed. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website.

You can also call the IRS or consult a tax professional for further clarification. Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits.

If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines.

Please be assured all of our agents speak English. If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States.

Review
#1678214 Review #1678214 is a subjective opinion of poster.
Product
Benefitwallet Flexible Spending Account
Pros
  • Zero customer service
Cons
  • Difficulty of submitting reciepts
  • Terrible customer service
  • Providing requested backup material then not getting reimbursed
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
Tags
  • Ignorant Staff
1.0
Details
It says it takes 5-7 business days to process yet I have two that are processing since 9/20 & 9/27. Same as the 100s of other reviews, they don’t care and they’re customer service is rubbish. This is the only tax year I’ll use BenefitWallet. I’m closing it and going...
View full review
1 comment
BenefitWalletCCC
#1762396

- Please accept our apology for any inconvenience you may have experienced with BenefitWallet. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. In regards to your claim of a " Loss: $999999", this is inaccurate, perhaps a typo? Any "monetary loss" could only have come from theft and fraud of your debit card or checks.

BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If a debit transaction is cancelled, the funds would remain in your HSA and this is not a monetary loss.

Review
#1678103 Review #1678103 is a subjective opinion of poster.
Pros
  • Easy to sign up
Cons
  • Maintenance fees
  • Basically everything the company did was of no value
  • Basically everything else
Reason of review
Order processing issue
Loss
$999999
Preferred solution
Let the company propose a solution
Tags
  • Slow Processing
  • Inaccurate And Misleading Quotes
  • Ignorant Staff
  • Overseas Customer Service
1.4
Details
This is happening to me since 2017. I submit documents from my dentist with all the information they require and get 'Denied' over and over again. Have lost hundreds of dollars. I call and get someone who says the will read my notes and all the submissions but they...
View full review
1 comment
BenefitWalletCCC
#1762394

-Please accept our apology for any inconvenience you may have experienced with the FSA claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Each time a claim needs to be substantiated, multiple letters are sent to the account holder that advise what is needed. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website.

You can also call the IRS or consult a tax professional for further clarification. Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits.

If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines. Please also understand that the claims department's responsibility is to manage claims; they are not in a call center environment.

Please be assured if you have additional questions that you feel the call center agent does not fully address, there are higher-level supervisors that can speak with you. Thank you for your patience.

Review
#1676960 Review #1676960 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Customer service
  • Unresponsive and non-existent service and follow thru-up
  • Providing requested backup material then not getting reimbursed
1.0
Details
I am the legal personal representative / executive of my deceased sister's estate which is currently in probate. She has a Benefit Wallet HSA. I mailed via US Postal Service the official certified Death Certificate AND my Letter of Admin / Executor. I am able to log...
View full review
1 comment
BenefitWalletCCC
#1755488

-Please accept our apology for any inconvenience you may have experienced with BenefitWallet. We offer our condolences for your loss.

Our service management team would like to learn more about your specific situation and research your concerns. If you would send us a private message with your contact information and the account holder's name to info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. Please be assured all of our agents speak English.

If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States. In regards to your statement: "I am ACTING as my sister", "ANYTHING she could do on this account I can do and I am demanding the immediate release of these funds" - Due to HIPAA laws and standard banking privacy regulations, the call center may not be able to provide you account details if you are not listed as a contact in the account. As for the monthly maintenance fee - You stated the online access shows the account is now closed. No fees will post to the account now that it is closed.

The newly closed status would also indicate that the bank is processing the death certificate you sent. They will send the certificate back to you and will advise if any additional information is needed.

If there are listed beneficiaries on the HSA, the balance will be disbursed as indicated on the beneficiary form. Thank you for your patience.

Review
#1664979 Review #1664979 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$518
Preferred solution
Provide payout on my deceased sister's HSA account to the probate Estate immediately.
Tags
  • Benefit Wallet Hsa
  • Overseas Customer Service
  • Esate Issue
  • Information Lack
1.0
Details
If you're looking for any type of GOOD customer service with BenefitWallet, THIS COMPANY IS NOT FOR YOU. I have spent HOURS trying to get them to answer the most simple questions. Their customer service team does not listen to you, they don't read your emails, they...
View full review
1 comment
BenefitWalletCCC
#1750864

Please accept our apology for any inconvenience you may have experienced with BenefitWallet. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

Review
#1659174 Review #1659174 is a subjective opinion of poster.
Product
Benefitwallet Savings Account
1.5
Details
Navigated through endless phone options to finally reach customer service, which is clearly offshore and operates robotically. They could not help me and after 1/2 hour just disconnected me.
View full review
1 comment
BenefitWalletCCC
#1750863

Please accept our apology for any inconvenience you may have experienced when using our automated phone lines for the BenefitWallet call center. The menus are designed for our members to be able access their account information with ease, 24 hours a day.

If instead you chose to speak with one of our agents immediately, you can press the number 5. Our service management team would like to learn more about your specific situation and research your concerns. If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

Please be assured all of our agents speak English. If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States.

Review
#1655846 Review #1655846 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service
Preferred solution
US-based customer service with a working phone line and native English speakers
1.0
Details
On the FSA side, I have previously sent in identical information for dental expenses and had no trouble. They paid and I never heard a word. On my last 3 submissions, they informed me that my receipts were not receipts even though I submitted the identical receipts as...
View full review
3 comments
BenefitWalletCCC
#1747339

Please accept our apology for any inconvenience you may have experienced with the FSA or DCAP claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Each time a claim needs to be substantiated, multiple letters are sent to the account holder that advise what is needed. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website.

You can also call the IRS or consult a tax professional for further clarification. Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits.

If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines. In regards to sending payment to your care provider, this is dependent upon how you create and submit the claim. You would have to submit the claim for self-reimbursement instead of submitting it for payment to the provider. You can enter your account information online so that it will be made as a direct deposit.

We apologize for any inconvenience. Thank you for your patience.

View more comments
Review
#1651023 Review #1651023 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service
Preferred solution
I want my receipts approved and my Dependent care reimbursements directly deposited in my account instead of a check being sent to the provider.
1.0
Details
My company got transferred to BenefitWallet and I wanted to confirm an HSA rollover and in order to verify my identity they wanted me to answer my security questions over the phone! No company EVER has ever asked for this, how is my name and last 4 of my SSN not...
View full review
1 comment
BenefitWalletCCC
#1743913

- We apologize if your experience with your Health Savings Account was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.

BenefitWallet has standard banking security measures in place to protect your account and your funds. Callers are required to provide answers to verification questions to ensure they are actually the account holder, to maintain the security of the account. This is the usual practice in the banking industry. An HSA is part of your employer's health insurance benefits.

If your employer sent us your personal information by electronic file, to set up the HSA, then you would already have an established account with us. BenefitWallet does not request your personal information to set up the account. You would need to have already agreed to open the account and then authorize an HSA rollover if funds were to be moved. In regards to your claim of a "Loss= $1100", this is inaccurate.

Either your funds are in your prior HSA or they have been moved to your new HSA. Only you would have access to your funds. BenefitWallet also sends a welcome kit to assist you with your access options. We do not require personal data to use our website.

You need to create a user ID and password to enter your account, as with any banking website.

We apologize for any inconvenience. Thank you for your patience.

Review
#1633113 Review #1633113 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Overall business practice is morally and legally corrupt
  • Demand all kinds of personal data be entered on their website
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Let the company propose a solution
Tags
  • Security Questions
  • Bad Quality
  • Benefit Wallet Hsa

Contact BenefitWallet Customer Service

Mailing Address:
BenefitWallet
500 Ross Street Suite 154-0510
Pittsburgh, Pennsylvania 15262-0001
United States
Phone:
(877) 472-4200
All BenefitWallet Contacts

BenefitWallet Products and Services Reviews

Compare BenefitWallet to

Wells Fargo
Wells Fargo
1567 reviews
1.5
Compare
2.6
Details
Company keeps telling me 5 to 7 days. Health savings accounts are regulated by the U.S. Treasury Department. I am calling them to file a formal complaint on Bennefit Wallet.
View full review
2 comments
BenefitWalletCCC
#1736415

- Please accept our apology for any inconvenience you may have experienced with BenefitWallet. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you.

Once we obtain your account information, we will be able to confirm the account is closed or close the account for you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

View more comments
Review
#1624121 Review #1624121 is a subjective opinion of poster.
Product
Benefitwallet Health Savings Account
Reason of review
Poor customer service
Preferred solution
Make the direct deposit to my checking account in a timely manner!