Las Vegas, Nevada
Not resolved
1.0
Details
1 comment

Anytime my card is used i'm treated like i'm doing something wrong. Each time i'm forced to upload receipts.

When i do they are never good enough. More documentation needed etc, etc.

Worst situation ever! To make it worse this is my money!!!

Product or Service Mentioned: Benefitwallet Flexible Spending Account.

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BenefitWalletCCC
#1736391

-Please accept our apology for any inconvenience you may have experienced with the FSA claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website. You can also call the IRS or consult a tax professional for further clarification.

Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits. If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines.

We apologize for any inconvenience. Thank you for your patience.