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If you are over 65 and want to close your account and get a check you may want to consider an alternative. I called last month, did everything needed to close the account and get a check.

I understood the check would be produced in "5 to 7 business days." I never got the check. I called again and was told at first that the check had been cut and mailed, then another representative said there was a computer problem and that I would have to go through the effort again. I asked why I was not informed of the problem. There was no answer.

So between my initial call and effort to close the account My Benefit Wallet charged my account another #3.25 service fee. So that must be the problem, My Benefit Wallet, which has 100's of thousands of account each earning a small amount will not cancel the accounts. You may be better off getting cancer and spending the money on chemo.

Also, it appeared based on the telephone conversations, that English is a second or third language for the customer service representatives. Perhaps Hindi is #1.

Reason of review: Return, Exchange or Cancellation Policy.

BenefitWallet Cons: Unresponsive and non-existent service and follow thru-up.

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