On the FSA side, I have previously sent in identical information for dental expenses and had no trouble. They paid and I never heard a word.
On my last 3 submissions, they informed me that my receipts were not receipts even though I submitted the identical receipts as I had in the past for similar office visits. I submitted the information 3 times and were denied each time. They keep telling me I need to submit receipts. The documentation clearly says "receipt" and I had an explanation of services attached.
I called them and talked to a supervisor who told me they saw that it was the same information and would take care of it.
That was back in the spring and nothing has happened.
No on the dependent care side, they mailed a reimbursement check to the provider, which was returned to me because the address was incorrect.
I already paid the provider and my daughter is in 6th grade this year, so no longer in aftercare. They should have been reimbursing me, not the provider.
This company is so awful that I won't use the FSA next year.
Product or Service Mentioned: Benefitwallet Customer Care.
Reason of review: Poor customer service.
Preferred solution: I want my receipts approved and my Dependent care reimbursements directly deposited in my account instead of a check being sent to the provider..