customer service is deploreable, solutions presented are unacceptable. my FSA debt card does not work, the reason given is that they are not approved charges.
i have been going to the same pharmacy, using benefitwallet, for 3 years now. all charges accepted. now, they issued new cards (with a chip) and changed the issuing bank. sunddenly, no transactions allowed, the reason being i am trying to make unauthorized charges (purchase items not covered by a FSA).
their only solution is to inconvenience me further; have me pay out of pocket, then submit forms to get reimbursed. my experiences in this aspect of their business has been unfavorable, as well. a user "unfriendly" website, documentation being denied, needing further documentation, the list goes on.
if your employer offers benefitwallet as your FSA provider, do not sign up. benefitwallet FSA is as worthless as a company can get.
Review about: Benefitwallet Account.
Reason of review: Problems with payment.