BenefitWallet Phone Numbers and Emails

Toll-Free Number:

  • (877) 472-4200
    Toll Free

Customer Service:

  • (877) 204-0860
    Broker Support
  • (844) 330-0221

Jobs/ Career:

  • (866) 712-4551

BenefitWallet Email:

General Info
Send Message
Is this your business?

How to Contact BenefitWallet Customer Service?

Most Popular Number:

(877) 472-4200
Toll Free
Total calls: 70 Issues resolved: 4 Last call: Oct 27, 2023

What Is the BenefitWallet Phone Number?

To obtain BenefitWallet customer service, dial (877) 472-4200. A cadre of adept customer care experts awaits your call, proficient in navigating a plethora of domains, spanning from supervising accounts to troubleshooting technical difficulties. They stand poised to tackle your queries, ensuring a prompt and productive resolution. Connect with these knowledgeable representatives at your earliest convenience.

For optimal assistance facilitation, it is advisable to possess your account particulars readily available before commencing the telephone contact. This preliminary arrangement enables the BenefitWallet service representative to furnish swift and individualized support.

How Do I Contact the BenefitWallet Support via the Website?

To get BenefitWallet customer service, explore their sanctioned website and seek out 'Contact Us' or 'Support' at the base or within the navigation menu. Utilize the supplied contact form or the digital chat assistant to articulate your inquiries.

1. Access the official BenefitWallet website.
2. Search for the 'Help' section, usually found at the page's footer or in the main navigation bar.
3. Complete any required fields.
4. Send off your inquiry and await a reply from their support team.

Using BenefitWallet's website support can be particularly useful if you're inclined to avoid telephone conversations or if your matter isn't pressing.

What Is the BenefitWallet Email Address?

For assistance from BenefitWallet email, connect with their customer support at info@mybenefitwallet.com. When you send an email, provide your name, contact information, and a concise but comprehensive description. Avoid sharing sensitive details in your email, such as your social security number. If relevant, append relevant documents or screenshots to support your case. Employ a distinct subject line, such as "Account Balance Query" or "Website Technical Problem." Opting for a call to BenefitWallet is recommended in cases requiring immediate attention, as email response times may vary.

PissedConsumer Club

Contact Information

BenefitWallet Website:

BenefitWallet Help Center:

Corporate Office Address:

BenefitWallet
500 Ross Street Suite 154-0510
Pittsburgh, Pennsylvania 15262-0001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 a.m. – 11:00 p.m. ET

Saturday and Sunday: 9:00 a.m. – 6:00 p.m. ET


Mailing Addresses:

Correspondence

PO BOX 18030

Norfolk, VA 23501-1880


HSA Deposits

PO Box 535161

Pittsburgh, PA 15253-5161


c/o Conduent Business Ethics and Compliance Office

2828 N. Haskell Ave., Bldg.1 - 9th Floor

Dallas, Texas 75204

More contact details

BenefitWallet Customer Service Reviews

1.1 / 5
Bad
linda t Fgh
My card never works, always suspended
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is no customer support or service, my cards are suspended - no reason and no notification from this company. Terrible company that my employer contracted with. Would give them a zero rating if possible.

Read full review
Jen Qbn
Horrible with claims

EVERY time I submit a claim for an allowable expense, they deny the claim and ask for documentation. I provide the documentation and they still deny the claim, with NO reason why.

EVERY single time I use them, they deny. Then, they deactivate your card that contains YOUR money.

Ridiculous! Terrible customer service.

Read full review

Summary of BenefitWallet Customer Service Calls

83 TOTAL
CALLS
03:23 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BenefitWallet?

Request for Information Question:

  • “Qiestions about my account”
  • “Check my account balance”
  • “Speak to the representative”

Account Question:

  • “Account balance”
  • “Can't log in”
  • “Inactive account”

Cards Question:

  • “Lost card”
  • “In sibject od HSA card balance is incorrect”
  • “I need to get another card, i cant find my original one.”

Payments and Charges Question:

  • “Miss placed my debit card,stay on the line to long and did not resolve my problem”
  • “Reimbursement check”
  • “Contribution automatic payment”

Shipping and Delivery Question:

  • “Have not received new card yet”

Return/ Replace Question:

  • “Change address and email”

Product/ Service Question:

  • “Paperwork”

Website/ Application Question:

  • “My application wasn't completed”

Other Question:

  • “Need check copies”
  • “Know about information”
  • “What is my pen number”

About

Related Companies

Xerox, RSA Medical, PARC, WDS, MidasPlus

Summary

BenefitWallet, A Xerox Solution is complete solution for health care costs management. It was introduced to the market in 2004. BenefitWallet is developed by Xerox that is a large health care administrator in the USA. Xerox headquarters is based in Norwalk, Connecticut, United States of America. BenefitWallet is an integrated platform which helps consumers to manage their health savings accounts (HSA), flexible spending accounts (FSA), and health reimbursement arrangements (HRA). BenefitWallet HSA is formally known as ACS|BNY Mellon HSA Solution. Clients may have more than one HSA. Unused funds roll over from year to year. The platform is available 24 hours a day, 7 days a week.

BenefitWallet reviews and complaints

BenefitWallet is ranked 821 out of 3935 in Financial Services category

Area Served

USA

Payment Methods

Compare BenefitWallet To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Wells Fargo image
1951 reviews
1.5
Square image
1613 reviews
1.5
Money Network image
1398 reviews
1.3
Write a review
Do you have something to say about BenefitWallet? What happened? What can we help you with?
Submit review Don't show this popup