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1.0

1. Closed account in January 2019

2.

Had to go online to request the balance to be paid out to me from closed account. I did this

3. Never received a check

4. they continued to debit my account with all kinds of fees every month AFTER MY ACCOUNT WAS CLOSED!

5.

Every time I called in they told me to go online AGAIN and do the same process

6. Repeat and got nowhere - STILL CHARGING FEES ON A CLOSED ACCOUNT 10 months later and wont send me a refund check

This company literally steals your HSA funds even when you have closed your account they wont send you a refund!

Reason of review: Problems with payment.

Monetary Loss: $1000.

Preferred solution: Full refund.

BenefitWallet Pros: Sending me a request for my fb page.

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BenefitWallet is fraudulent

BenefitWalletCCC

-Please accept our apology for any inconvenience you may have experienced with your HSA. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. Once we obtain your account information, we will be able to confirm the account is closed and have the bank issue you a check for the balance. If there is any agent error found, the monthly maintenance fee could be reversed.

We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information: BenefitWallet provides multiple options to use your HSA funds. You can use your debit card, write checks from your checkbook, or issue checks or electronic payments/reimbursements online. It is not clear why you would close the account in January without first using one of these options to remove the balance.

When an HSA is closed, the member then has two months to use the funds before any Monthly Maintenance Fee is assessed. There is no Monthly Maintenance Fee for an average balance of $1000 or more. For the DirectPay option, to issue a check to yourself, you would enter your address and the check would automatically be mailed to you by the U.S. Postal Service.

If multiple checks were issued and mailed, this would show online, where you created the checks. BenefitWallet agents do not have the ability to cancel any of your DirectPay transactions. These checks would be considered lost in the mail and you should report this and put a "stop" on these checks. The check stop would require your permission.

In regards to your claim of a "Loss: $1000" = any "monetary loss" could only have come from theft and fraud of your debit card or checks.

BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If the account is closed and the funds remain in your HSA, this is not a monetary loss.

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