Charged NSF fee for BenefitWallet's Mistake
I wanted to transfer my Fund Balance over to my new provider, so I called BenefitWallet to receive the exact amount to transfer via check.There were not any recent transactions that would have changed the balance of the account, but I called to make sure I would request a transfer for the correct amount.
The Benefit Wallet rep incorrectly stated the balance by $4, so the check that I wrote for that incorrect balance was rejected. I was charged $25 as a Non-Sufficient Funds Fee by Benefit Wallet. This mistake was because I was told the incorrect amount. I have made some calls, but have already been told the fee has been charged because that is the agreement I agreed to at the opening of my account!
I did not agree to be charged for a mistake on their end.
The whole reason for my call to them in the first place was to make sure there wasn't a mixup in the amount to transfer.I am very disappointed they have not refunded me the $25 NSF fee.
Review about: Benefitwallet Health Savings Account.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
I didn't like: Lack of accountability on their part.