Not resolved

I wanted to transfer my Fund Balance over to my new provider, so I called BenefitWallet to receive the exact amount to transfer via check.There were not any recent transactions that would have changed the balance of the account, but I called to make sure I would request a transfer for the correct amount.

The Benefit Wallet rep incorrectly stated the balance by $4, so the check that I wrote for that incorrect balance was rejected. I was charged $25 as a Non-Sufficient Funds Fee by Benefit Wallet. This mistake was because I was told the incorrect amount. I have made some calls, but have already been told the fee has been charged because that is the agreement I agreed to at the opening of my account!

I did not agree to be charged for a mistake on their end.

The whole reason for my call to them in the first place was to make sure there wasn't a mixup in the amount to transfer.I am very disappointed they have not refunded me the $25 NSF fee.

Review about: Benefitwallet Health Savings Account.

I didn't like: Lack of accountability on their part.

Review #1033031 is a subjective opinion of a user.

Billing Practices
Reason of Review / Monetary Loss Poor customer service / $25
Preferred solution Full refund

Had an Experience with Benefitwallet?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Secaucus, New Jersey, United States #1318768
Benefitwallet Verified Representative

We apologize if our service has not meet your expectations.Our goal is to provide consistent, reliable service on an exemplary level.

Your feedback regarding your experience is important, if you would like to discuss your fee reimbursement and distribution a BenefitWallet Manager will be available to assist you to resolve your inquiry


Please send your contact information with case number to info@mybenefitwallet.com attn.Director of Operations.


Yep - this is how they make money by providing inaccurate information then racking up all sorts of fees. I had the same experience and lost a lot of money just trying to close out my account.

You May Also Like

Ovens Enterprises - Bad Support. No Refund if you ask for. Lack of ethics. Ovens Enterprises "Sam provides a program as many other digital marketers do. Its basically the same program, how to find clients based on FB ads, video or webinar and then close them..." Read more Brilliant download is a scam Brilliant Download "Brilliant download is a scam. When I was searching for a certain ebook, their website claimed to have it. After paying $3.00 I was redirected to their home page and..." Read more YouCaring - Hugh mungus - I tried to participate in helping someone with cancer. YouCaring "I tried to participate in helping someone with cancer who needed assistance with medical treatments. "You Caring" however shut the fundraiser saying this dying man wasn't worth the websites trouble...." Read more AstroFX - Forex Scam by Shaun Powell and Aman Natt from AstroForex partners with Aleem Iqbal of Platinum Executive Travel Rental Cars Birmingham AstroFX "After Shawn Powell and Aman Natt sold me on their Forex training course for over £2000 , using displays of wealth such as Luxury Watches and Expensive sports cars as..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more IHerb, you blew it! Iherb "A can of salmon blew up all over my entire order, and there was a second can crushed in on the side. iHerb put the leaking, stinky box into a..." Read more Dfa appointment system is trash Dfa "Nag pa appointment ako sa dfa pra sa renew ng passport ko it will expired on dec 22 2017 may offer letters nako from abroad d ma process ang papers..." Read more