Product: Benefitwallet Customer Care Clear all filters (30 of 30 reviews match)
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1.0
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I am the legal personal representative / executive of my deceased sister's estate which is currently in probate. She has a Benefit Wallet HSA. I mailed via US Postal Service the official certified Death Certificate AND my Letter of Admin / Executor. I am able to log...
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1 comment
BenefitWalletCCC
#1755488

-Please accept our apology for any inconvenience you may have experienced with BenefitWallet. We offer our condolences for your loss.

Our service management team would like to learn more about your specific situation and research your concerns. If you would send us a private message with your contact information and the account holder's name to info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. Please be assured all of our agents speak English.

If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States. In regards to your statement: "I am ACTING as my sister", "ANYTHING she could do on this account I can do and I am demanding the immediate release of these funds" - Due to HIPAA laws and standard banking privacy regulations, the call center may not be able to provide you account details if you are not listed as a contact in the account. As for the monthly maintenance fee - You stated the online access shows the account is now closed. No fees will post to the account now that it is closed.

The newly closed status would also indicate that the bank is processing the death certificate you sent. They will send the certificate back to you and will advise if any additional information is needed.

If there are listed beneficiaries on the HSA, the balance will be disbursed as indicated on the beneficiary form. Thank you for your patience.

Review
#1664979 Review #1664979 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$518
Preferred solution
Provide payout on my deceased sister's HSA account to the probate Estate immediately.
Tags
  • Benefit Wallet Hsa
  • Overseas Customer Service
  • Esate Issue
  • Information Lack
1.5
Details
Navigated through endless phone options to finally reach customer service, which is clearly offshore and operates robotically. They could not help me and after 1/2 hour just disconnected me.
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1 comment
BenefitWalletCCC
#1750863

Please accept our apology for any inconvenience you may have experienced when using our automated phone lines for the BenefitWallet call center. The menus are designed for our members to be able access their account information with ease, 24 hours a day.

If instead you chose to speak with one of our agents immediately, you can press the number 5. Our service management team would like to learn more about your specific situation and research your concerns. If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

Please be assured all of our agents speak English. If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States.

Review
#1655846 Review #1655846 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service
Preferred solution
US-based customer service with a working phone line and native English speakers
1.0
Details
On the FSA side, I have previously sent in identical information for dental expenses and had no trouble. They paid and I never heard a word. On my last 3 submissions, they informed me that my receipts were not receipts even though I submitted the identical receipts as...
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3 comments
BenefitWalletCCC
#1747339

Please accept our apology for any inconvenience you may have experienced with the FSA or DCAP claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Each time a claim needs to be substantiated, multiple letters are sent to the account holder that advise what is needed. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website.

You can also call the IRS or consult a tax professional for further clarification. Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits.

If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines. In regards to sending payment to your care provider, this is dependent upon how you create and submit the claim. You would have to submit the claim for self-reimbursement instead of submitting it for payment to the provider. You can enter your account information online so that it will be made as a direct deposit.

We apologize for any inconvenience. Thank you for your patience.

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Review
#1651023 Review #1651023 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service
Preferred solution
I want my receipts approved and my Dependent care reimbursements directly deposited in my account instead of a check being sent to the provider.
1.0
Details
My company got transferred to BenefitWallet and I wanted to confirm an HSA rollover and in order to verify my identity they wanted me to answer my security questions over the phone! No company EVER has ever asked for this, how is my name and last 4 of my SSN not...
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1 comment
BenefitWalletCCC
#1743913

- We apologize if your experience with your Health Savings Account was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.

BenefitWallet has standard banking security measures in place to protect your account and your funds. Callers are required to provide answers to verification questions to ensure they are actually the account holder, to maintain the security of the account. This is the usual practice in the banking industry. An HSA is part of your employer's health insurance benefits.

If your employer sent us your personal information by electronic file, to set up the HSA, then you would already have an established account with us. BenefitWallet does not request your personal information to set up the account. You would need to have already agreed to open the account and then authorize an HSA rollover if funds were to be moved. In regards to your claim of a "Loss= $1100", this is inaccurate.

Either your funds are in your prior HSA or they have been moved to your new HSA. Only you would have access to your funds. BenefitWallet also sends a welcome kit to assist you with your access options. We do not require personal data to use our website.

You need to create a user ID and password to enter your account, as with any banking website.

We apologize for any inconvenience. Thank you for your patience.

Review
#1633113 Review #1633113 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Demand all kinds of personal data be entered on their website
  • Overall business practice is morally and legally corrupt
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Let the company propose a solution
Tags
  • Security Questions
  • Bad Quality
  • Benefit Wallet Hsa
1.0
Details
I called to cancel my benefit wallet. I had this at another company and don't use it now and have not for a couple of years. I keep getting statements. I called to cancel and the woman said that I needed to give her the 4 last digit of my benefit wallet debit card. I...
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1 comment
BenefitWalletCCC
#1722879

Please accept our apology for any inconvenience you may have experienced with our call center agent. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info. mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. Once we obtain your account information, we will be able to close the account for you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

For general information: BenefitWallet has standard banking security measures in place to protect your account and your funds. Callers are required to provide answers to verification questions to ensure they are actually the account holder. The agent seemed to have been unable to verify you on the mentioned call and therefore they were unable to close your account at that time. Please accept our apology if when you requested to speak to a manager they were not available at that time.

They may have been with another customer at that moment but a return call could have been completed within 24 hours.

We apologize for any inconvenience. Thank you for your patience.

Review
#1586373 Review #1586373 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Lack of empowerment in employees to fix matters
Tags
  • Ignorant Staff
This company charge $3.25 every month and due to my $100 low balance I wanted to close it so I called their customer service and they wanted to mail me a snail mail as a verification code which I agreed. But the mail never arrived so I was trying to reset on line and...
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1 comment
BenefitWalletCCC
#1673796

Please accept our apology for any inconvenience you may have experienced with your Health Savings Account. The BenefitWallet service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing you resolution and restoring satisfaction. For general information, if you are unable to pass the standard banking verification procedure, and the account closure cannot be done at point of call, you do also have the option to send us a request to close the account and disburse the funds. Please be assured all of our agents speak English.

If you refuse to speak to a person in Manila or Jamaica then you can request a transfer to one of our many, other call centers in the United States. As with any interest earning checking account, there may be a monthly maintenance fee dependent on the average balance. This is a common banking practice. A monthly maintenance fee may apply to your account on the last business day of the month, for that month.

You can view these fees and all transactions at mybenefitwallet. com.

The fee information is also in your rate and fee schedule. Statement reminders are sent as well.

Review
#1514508 Review #1514508 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I will start with trying to contact them, person to person. Calling the 800 number (which was easy enough to find on their website), begins by asking questions to identify you, once you get past that, you get your balances, then finally the opportunity to request to...
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1 comment
BenefitWalletCCC
#1632293

- Please accept our apology for any inconvenience you may have experienced when using our automated phone lines for the BenefitWallet call center. The menus are designed for our members to be able access their account information with ease, 24 hours a day.

If instead you chose to speak with one of our agents immediately, you can press the number 5. The Customer Service Team is available Monday through Friday from 8:00 AM to 11:00 PM, and on Saturday and Sunday from 9:00 AM to 6 00 PM, Eastern Time. If you need to email general questions to us, you should send your inquiry to info.mybenefitwallet@conduent.com. Your question will be answered within five business days.

Note- For the security of our member’s accounts, BenefitWallet will not fulfill password requests, security code information or provide member specific details via email. If you are using our online "Contact Us" option, you will need to log back in to your account online to review the reply within a few business days.

Review
#1450921 Review #1450921 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service
1.0
Details
On Benefit Wallet, I have invested large portion of my HSA Account fund into "Investment" on 16-December-2018. The fund got transferred from HSA account as i can see the reduced balance amount there. However, on the investment side of the account, which is manged by...
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1 comment
BenefitWalletCCC
#1621819

We apologize if our service has not met your expectations. Our goal is to provide consistent, reliable service on an exemplary level.

Your feedback regarding your experience is important, if you have a few moments to discuss your concerns a BenefitWallet Manager is available. Please send your contact information to info.mybenefitwallet@conduent.com

Review
#1427609 Review #1427609 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
2.0
Details
I've had several interactions with customer service, both on the phone and via email. I'll describe the emails first - Basically when I encounter defects in the website, I email them the simple steps to replicate. In 1 case I got a response that said to call cust...
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1 comment
BenefitWalletCCC
#1552909

We apologize if our service has not met your expectations. Our goal is to provide consistent, reliable service on an exemplary level.

Your feedback regarding your experience is important, if you have a few moments to discuss your concerns a BenefitWallet Manager is available. Please send your contact information to info.mybenefitwallet@conduent.com

Review
#1329765 Review #1329765 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Cons
  • Poor quality website
  • Service failure by customer non-service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact BenefitWallet Customer Service

Mailing Address:
BenefitWallet
500 Ross Street Suite 154-0510
Pittsburgh, Pennsylvania 15262-0001
United States
Phone:
(877) 472-4200
All BenefitWallet Contacts

BenefitWallet Reviews

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BenefitWallet reviews
2.4
Details
Since retiring from thirity years of teaching one year ago, I have become the person in my family who takes care of all issues regarding anything in or outside of our home. Today, May 15, 2018, I called and spoke with a customer care person, Joe, at Mybenefitwallet...
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Review
#1256218 Review #1256218 is a subjective opinion of poster.
Service
Benefitwallet Customer Care
Reason of review
Poor customer service