Product: Benefitwallet Account Clear all filters (45 of 45 reviews match)
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1.0
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Made a request for HSA withdrawal online on Nov. 6th, screen said my submission was successful. Saw it was on hold for "security reason" on the 7th, so I called and was told withdrawals were "held" but but I would the money in 5 to 7 days. On the 12th the transaction...
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BenefitWalletCCC
#1777207

- We apologize if your experience with the ACH reimbursement option on our BenefitWallet website was anything other than exceptional. This remains our goal, so we would like to clarify and bring positive resolution for you.

Our service management team would like to learn more about your specific situation and research your concerns. If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

In regards to your claim of a "Loss: $1000" = any "monetary loss" could only have come from theft and fraud of your debit card or checks. BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If a debit transaction is cancelled, the funds would remain in your HSA and this is not a monetary loss. "Demand all kinds of personal data be entered on their website" = To clarify, to log into your account online you need only use your user ID and password, both of which you create.

If an extra security step were required, it would be another passcode. These are not made up of your "personal data". If you create a DirectPay transaction then where you want the funds sent would be required. This payment method is optional and you can also use your funds by checkbook or debit card.

For the protection of our members' accounts, we have standard banking security measures in place. Members may be required to verify some ACH debits from the account to ensure they were actually created by the account holder. A transaction may be suspicious for multiple reasons. A BenefitWallet representative makes a phone call to alert the member and to confirm these transactions.

In some instances, we reach a recording and have to leave a general message to call us back and some accounts do not have a current phone number on file. We apologize if we were unable to reach you regarding the transaction. This would be the reason it was deleted, for the security of your account. In regards to DirectPay timing: ACH payments are electronic payments made through the Automated Clearing House (ACH) Network.

Funds move from one bank account to another with the help of an intermediary that routes funds to the final destination. The timing for an ACH transfer to complete is stated online, in your account, in the same location where you initiated the transfer. The issue date is the date we begin processing your reimbursement.

Please allow 5 to 7 business days for payment to reach your account. Thank you for your patience.

Review
#1706006 Review #1706006 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Demand all kinds of personal data be entered on their website
  • Customer service
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
1.0
Details
1. Closed account in January 2019 2. Had to go online to request the balance to be paid out to me from closed account. I did this 3. Never received a check 4. they continued to debit my account with all kinds of fees every month AFTER MY ACCOUNT WAS CLOSED! 5. Every...
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1 comment
BenefitWalletCCC
#1766627

-Please accept our apology for any inconvenience you may have experienced with your HSA. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info. Mybenefitwallet at Conduent dot com, one of our senior service managers would be eager to get in touch with you. Once we obtain your account information, we will be able to confirm the account is closed and have the bank issue you a check for the balance. If there is any agent error found, the monthly maintenance fee could be reversed.

We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information: BenefitWallet provides multiple options to use your HSA funds. You can use your debit card, write checks from your checkbook, or issue checks or electronic payments/reimbursements online. It is not clear why you would close the account in January without first using one of these options to remove the balance.

When an HSA is closed, the member then has two months to use the funds before any Monthly Maintenance Fee is assessed. There is no Monthly Maintenance Fee for an average balance of $1000 or more. For the DirectPay option, to issue a check to yourself, you would enter your address and the check would automatically be mailed to you by the U.S. Postal Service.

If multiple checks were issued and mailed, this would show online, where you created the checks. BenefitWallet agents do not have the ability to cancel any of your DirectPay transactions. These checks would be considered lost in the mail and you should report this and put a "stop" on these checks. The check stop would require your permission.

In regards to your claim of a "Loss: $1000" = any "monetary loss" could only have come from theft and fraud of your debit card or checks.

BenefitWallet takes fraud very seriously and you should call us and report it immediately if this has occurred in your HSA. If the account is closed and the funds remain in your HSA, this is not a monetary loss.

Review
#1682456 Review #1682456 is a subjective opinion of poster.
Product
Benefitwallet Account
Pros
  • Sending me a request for my fb page
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
1.4
Details
This is happening to me since 2017. I submit documents from my dentist with all the information they require and get 'Denied' over and over again. Have lost hundreds of dollars. I call and get someone who says the will read my notes and all the submissions but they...
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1 comment
BenefitWalletCCC
#1762394

-Please accept our apology for any inconvenience you may have experienced with the FSA claims process. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent dot com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction. For general information, all FSA claims need approval, according to IRS requirements. Some claims need substantiation documents.

Some purchases will need to be substantiated with detailed receipts or an Explanation of Benefits (EOB). Use of an FSA debit card does not remove or reduce the requirements for proof of eligibility under IRS regulations. Each time a claim needs to be substantiated, multiple letters are sent to the account holder that advise what is needed. Distributions from an FSA and claims' substantiation requirements are explained by the IRS at the IRS website.

You can also call the IRS or consult a tax professional for further clarification. Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. FSAs are set up by employers and funded through the employer, as it is part of an employer's health insurance benefits.

If the employee were to forfeit any remaining funds in the account, these funds would be returned to their employer, in accordance with IRS guidelines. Please also understand that the claims department's responsibility is to manage claims; they are not in a call center environment.

Please be assured if you have additional questions that you feel the call center agent does not fully address, there are higher-level supervisors that can speak with you. Thank you for your patience.

Review
#1676960 Review #1676960 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Customer service
  • Unresponsive and non-existent service and follow thru-up
  • Not doing their job and giving us the run around
I have a MSA account with them that I have been trying to close for the last 3 years. I've called them at least 4 times and every time a very friendly person assures me that they will sent me the paper work to close the account and they never do. Months go by and I...
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3 comments
BenefitWalletCCC
#1707528

Thank you for emailing BenefitWallet your details. We closed your account immediately.

Please accept our apology; there was a call center agent error on the call on 12/10/ 2018 when you requested the account be closed. BenefitWallet has standard banking security measures in place to protect your account and your funds. Callers are required to provide answers to verification questions to ensure they are actually the account holder. The agents were unable to verify you on the following two calls on 02/11/2019 and 05/07/2019, therefore they were unable to close your account at that time.

We apologize for any inconvenience.

We had an agent make a call to you to confirm the above information. Thank you for your patience.

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Review
#1560162 Review #1560162 is a subjective opinion of poster.
Product
Benefitwallet Account
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
close the account as promised
1.0
Details

Update by user Jun 06

I had to manually request a check, by filling out a form, because they refused to do a transfer. You have to be careful when transfering to a new entity because it can become a taxable event.

All they ever did to follow up was call and ask if I received my money. They...

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3 comments
BenefitWalletCCC
#1690141

Please accept our apologies if our prior explanations have not met your expectations. We would like to clarify to restore your satisfaction.

Our records show multiple calls with you and this matter was already fully resolved. The standard banking monthly maintenance fee for your interest earning HSA was $2.95. Your account was not closed to prevent a transfer. Accounts are closed in order to complete trustee-to-trustee transfers.

You issued yourself a check for the account balance on 05/07/2019.

During a phone call with us, you confirmed that you already received this check. Should you have any additional questions, please call us at 877-472-4200, Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

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Review
#1529638 Review #1529638 is a subjective opinion of poster.
Product
Benefitwallet Account
Reason of review
Poor customer service
Tags
  • Benefit Wallet Hsa
1.2
Details
On April 15 i put a Reimbursement in for a medical bill i had to pay out of my pocket. The website said 5-7 days for the transaction to go thru. I waited and waited. It is now the 25th and i still have not received my payment. I had to use money that I had in my bank...
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1 comment
BenefitWalletCCC
#1678843

Please accept our apology for any inconvenience you may have experienced with the ACH reimbursement option on our BenefitWallet website. ACH payments are electronic payments made through the Automated Clearing House (ACH) Network.

Funds move from one bank account to another with the help of an intermediary that routes funds to the final destination. For the protection of our members' accounts, we have standard banking security measures in place. Members may be required to verify some ACH debits from the account to ensure they were actually created by the account holder. A BenefitWallet representative makes a phone call to alert the member and to confirm these transactions.

This may be the reason, if it was paused, for the security of your account. We make the call the day the transaction was initiated, if within usual business hours. After the confirmation, the timing is as stated online, in the same location where you initiate the transfer. Please allow 5 to 7 business days from the date the money is deducted from your HSA, for payment to reach your other account.

Our service management team would like to learn more about your specific situation and research your concerns and the delay you reported.

If you would send a private message with your contact information to us at info.mybenefitwallet at conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

Review
#1521571 Review #1521571 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Basically everything the company did was of no value
Reason of review
Problems with payment
Loss
$291

BenefitWallet - Horrible thieves steal your wallet

If your employer/company offers you HSA through Benefit Wallet, steer clear and DO NOT put a dime into this scam. I'd rather give my money to the IRS. Benefit Wallet is a horrible thief which steals your wallet. Insane fee charged by benefit wallet on my account. Customer service is incompetent, know nothing use less people. I closed my account with a rollover to another place.
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Review
#1480546 Review #1480546 is a subjective opinion of poster.
Product
Benefitwallet Account
Reason of review
Insane fee charged
Loss
$25
I have submitted legitimate claims against my dependent care account multiple times with all of the required documentation yet they continue to deny the claims! At this point, I can only believe that there are fraudulent business practices at play here as there are so...
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3 comments
BenefitWalletCCC
#1647492

We apologize if your experience with your Dependent Care Assistance Plan (DCAP) was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.

All DCAP claims need approval, according to IRS requirements. For information on substantiation methods, see www.irs.gov. DCAP claims' substantiation requirements state the documents submitted must include: provider’s name, provider’s tax ID (or person/caregiver’s SSN), dependent’s name, service dates, payment amount and care type provided. Members should also submit the DCAP reimbursement form with their receipts or documents.

Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services these accounts to ensure there are not IRS penalties for ineligible claims. Please be assured BenefitWallet would not and cannot take or use any of the DCAP funds in your employer-based account. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet@conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

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Review
#1472662 Review #1472662 is a subjective opinion of poster.
Product
Benefitwallet Account
Reason of review
Refusing to release rightfully owed funds
1.1
Details
For 10 months we have repeatedly contacted Benefit Wallet to get assistance and recovery of stolen card charges totalling approx $400. We have sent police reports; we have answered the same questions from different people repeatedly. It all rolls into deafening...
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2 comments
BenefitWalletCCC
#1642824

Please accept our apology for any inconvenience you may have experienced with our call center and fraud dispute department. We take all fraud disputes very seriously and every case is investigated fully.

The dispute investigation and processing does take time. Thank you for your patience. The debit cards for your HSA have security chip based technology as well as use restrictions to help prevent fraud. Once we receive the dispute form from you, it is forwarded to the debit card vendor's fraud department.

Our records show that there were questions you needed to answer for the investigation. After your answers are provided to the debit card vendor's fraud department, they sometimes have follow up questions to complete their research. These new questions are not always included on the initial form as they are dependent on your particular fraud claim. This was the reason our agents needed to speak with you on multiple occasions.

Please accept our apology for any delays in this process or if there was any miscommunication during your calls. Our quality department will review the recorded calls and will address any possible training opportunities found.

Our records show that your case was already concluded. Should you have any additional questions, you can speak to an agent at 877-472-4200, Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

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Review
#1463223 Review #1463223 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Customer service
  • Lack of escalation
  • Problem resolution
Reason of review
Broken claim processes, Long response times; incomplete information
Loss
$400
Preferred solution
Full refund
Tags
  • Conduent Business Services
  • Benefit Wallet Hsa

Contact BenefitWallet Customer Service

Mailing Address:
BenefitWallet
500 Ross Street Suite 154-0510
Pittsburgh, Pennsylvania 15262-0001
United States
Phone:
(877) 472-4200
All BenefitWallet Contacts

BenefitWallet Reviews

  1. 106 reviews
  2. 10 reviews
  3. 5 reviews
  4. 1 review
  5. 0 reviews
BenefitWallet reviews
1.0
Details

Update by user Feb 14

This company Continues to play games and won't help me

Original review posted by user Jan 15

I have dependent care account snd I pay $757 a month for my sons preschool and benefit wallet keeps denying my claim of $119 every month and I send them a itemized receipt with preschool name address website phone...
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2 comments
BenefitWalletCCC
#1632320

-We apologize if your experience with your Dependent Care Assistance Plan (DCAP) was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.

All DCAP claims need approval, according to IRS requirements. For information on substantiation methods, see IRS Revenue Ruling at www.irs.gov. DCAP claims' substantiation requirements state the documents submitted must include: provider’s name, provider’s tax ID (or person/caregiver’s SSN), dependent’s name, service dates, payment amount and care type provided. Members should also submit the DCAP reimbursement form with their receipts or documents.

Please note your employer contracted BenefitWallet to abide by these IRS regulations. BenefitWallet services accounts to ensure there are not IRS penalties for ineligible claims. Our service management team would like to learn more about your specific situation and research your concerns.

If you would send a private message with your contact information to us at info.mybenefitwallet@conduent.com, one of our senior service managers would be eager to get in touch with you. We look forward to connecting with you and working towards providing your resolution and restoring satisfaction.

View more comments
Review
#1449359 Review #1449359 is a subjective opinion of poster.
Product
Benefitwallet Account
Cons
  • Customers service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund