Not resolved

I made the mistake of moving my HSA from Optum bank to BenefitWallet when I started a new job. The rollover process was a nightmare and the customer service was atrocious and useless.

The money from Optum Bank was sent to BenefitWallet but never added to the BenefitWallet account. I made countless phone calls to them with some records of these phone calls either never making it into their call log system or being erased.

I finally was able to get the money sent to me from Optum and ended up opening a separate account elsewhere. I could not recommend this company less and hope this review saves other the hassle of having to deal with them.

Product or Service Mentioned: Benefitwallet Health Savings Account.

Reason of review: Poor customer service.

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